CAFE CREW - BARISTA

Mountain Bike Rotorua - Hosting - Fixed Term Negotiable 3-4 days per week - $26 per hour

Fixed Term Dates Negotiable. Indicative Dates 12/8/24 end 24/8/25

 

We are looking for new whānau to join our Cafe Crew. Our Cafe Crew are friendly, helpful, love the team atmosphere and are passionate about caring for all our manuhiri, and locals alike, to Rotorua.

 

The Mountain Bike Rotorua whānau (family) is one that was born from an ethos of ensuring that every experience is always about people. Our professional and personable crew follow traditional Māori values of Kaitiakitanga (guardians of place and people), Manaakitanga (building integrity and strength in each other), Whanaungatanga (creating lasting relationships with all those whose paths we cross) and Kotahitanga (coming together and moving forward as one).

 

Our strong focus on values, Māori culture and putting the people first has seen the MDA Group grow into the preferred choice for those seeking bespoke, professional and genuine services.
 

MBR Crew are employed to work on the frontline at one or more work sites for Mountain Bike Rotorua. Staff members are responsible for the frontline operations of several organisational areas. Staff are rostered to specific sites and responsibilities for the day are delegated by the Duty Manager. Whilst the responsibilities of MBR Crew are multi-faceted, staff members may be hired for their specific expertise in one or more of the following departments:

 

GENERAL GUIDELINES

Café Operations

The goals for Café Operations are to:

1. make awesome coffees for each (and every) one our guests.

2. provide customers with top quality food, smoothies and customer experience.

3. ensure excellent café and food presentation

Bike Operations

The goals for Bike Operations are to:

1. ensure every customer is greeted and comprehensively briefed in a professional and friendly manner

2. consistently check that all bikes are safe to ride.

3. provide the best customer experience in the industry

4. provide customers with a high quality, diverse range of retail products presented in a professional setting.

5. give helpful advice on purchase options.

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HOW WE NEED YOU TO DO IT…

• Be humble.

• Debate vigorously (and do not be afraid to call it how you see it). But:

• …be a team player always and concede graciously when a situation requires it.

• Own your mistakes. 

• Take your work seriously but maintain a light and kind heart and have fun along the way.

• Do not compromise on your own personal principles.

• Speak to and treat others in such ways that build and maintain mana always.

• Recognize and actively demonstrate that you are willing for others to carry the ball or score the goal off the back of your hard work.

 

DESIRED SKILLS AND EXPERIENCE

• Excellent customer service skills and standards

• A strong desire to deliver an awesome onsite experience

• Barista Skills (for café operations)

• Friendly and Presentable

• Computer Literacy

• Financial Literacy

• Ability to operate to set standards, follow procedures and guidelines and maintain good records

• Excellent command of written and spoken English

• The following will be advantageous:

  • Experience in the tourism industry

  • An interest in cycling and the outdoors and bike mechanics

  • Knowledge of foreign language.

  • Knowledge of the Whakarewarewa Forest and trail options

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GUIDING PRINCIPLES OF THE MBR CREW:

 

Bike Operations

The goals for Bike Operations are to:

• ensure every customer is greeted and comprehensively briefed in a professional and friendly manner

• consistently check that all bikes are safe to ride.

 

Café Operations

The goals for Café Operations are to provide:

• the best customer experience in the industry

• customers with high quality barista made beverages

 

 

DUTIES AND RESPONSIBILITIES:

As a crew member of MBR Bike Operations you will be expected to assist with:

• Customer interaction and service

• Checking Bikes in and out.

• Undertaking basic mechanical checks.

• Briefing customers on how to operate the bikes and on appropriate trail options for their riding ability.

• Comprehensive safety briefing of bike, helmet, forest signage/hazards, emergency procedures.

• Retail sales, money handling and POS/till operation.

• Advising customers on appropriate retail purchases, especially bike accessories and parts.

As a crew member of MBR Café Operations you will be expected to:

• Operate Wheelhouse Coffee

• Provide the best customer service in the industry

• Undertake accurate Point of Sale operations, including cashing up

• Ensuring that all beverages are made to the highest of standards

• Basic food prep and presentation

• Food hygiene and maintaining a clean work space

 

Health and Safety

• Adopt a positive and focused approach to health and safety in the workplace, to ensure active steps are taken to ensure own wellbeing and wellbeing of others.

• Follow all MBR health and safety practices, systems, and processes.

• Carry out required reporting for hazards, accidents, and incidents.

• Continually seek to isolate and eliminate hazards.

• Wear all required PPE

• Work with Health and Safety Representatives